This page (together with the documents referred to on it) tells you the terms and conditions (Terms) on which we provide travel and accommodation services via access to and use of our website hosted at www.unchartedzante.com (our site) to individuals seeking our assistance (Clients, you, yours) in the arrangement of working holidays, which involves the provision of long stay accommodation and assistance with finding vacation work abroad (Services).
Please read these Terms carefully before using Services or other material available from our site. You should understand that by using any of our Services, you agree to be bound by these Terms, to the exclusion of any other terms and conditions.
You should print a copy of these Terms for future reference.
Please note that if you refuse to accept these Terms, you will will not be able to use our service. But if you do accept these Terms and successfully complete your booking (which happens when we send you an email setting out the booking confirmation), there will be a legally-enforceable Contract between you, our client, and us.
INFORMATION ABOUT US
unchartedzante is a travel and accommodation service. We facilitate, develop, create and promote opportunities for students and young people to find vacation work abroad and long-stay holiday accommodation.
unchartedzante is a brand name owned and operated by Dribhut Enterprise Limited (we, us, our), a company registered in England under number 08453158 and whose registered office is at Office 16-17 Greenesfield Business Centre. Our trading address, and the address you should use for normal correspondence with us, is Office 16-17 Greenesfield Business Centre.
The website hosted at www.unchartedzante.com (Site) is operated by Dribhut Enterprise Limited trading as unchartedzante.
By using our site and the Services, you warrant that:
You are legally capable of entering into binding contracts (i.e. you’re in a position to legally sign and agree to this contract and that you’re 17 year of age or older and are not suffering from a mental disability); and
You will use our site only for the purpose of using and accessing Services.
ARRANGEMENT OF WORKING HOLIDAYS
Provide long-stay accommodation for you as specified when you make your booking and subject to these terms and conditions;
Assist you to find vacation work.
In return for our provision of the Services, you will pay to us the Fees, which are made up of a non-refundable Booking Deposit, which you will pay to us when you make your Booking, and the Balance, which is due no later than 8 weeks prior to the start of your working Holiday. We may also require you to pay a Breakages Deposit, which will be refunded to you on or shortly after your holiday ends on the assumption that there have been no damages to your room, subject to these Terms, and finally a Rep Fee of £50 to cover your Workers Discount Band and unlimited help and support from your reps. These fees are all compulsory (where applicable), and you will not be given access to your room until the Breakages Deposit and Rep Fee have been paid - these are both due in the resort.
Where applicable, all fees quoted on our Site include value added tax or any replacement or equivalent sales-related tax.
You may cancel your booking at any time prior to the start of your Holiday, subject to the terms of our Cancellation Policy.
We may offer you other goods or services or provide you with the opportunity to purchase other goods and services from third parties during your Holiday. Where such purchases are itemised in the Booking process, they will be subject to these terms and conditions but please be aware that further terms may apply, as documented on our Site. Purchases made after you make the Booking will be subject to further terms to be agreed between us at the time. These terms and conditions shall not apply to those subsequent purchases unless we specifically confirm that they will.
Where any payment is not made in accordance with these Terms, we may withhold or suspend the Services (including the arranging of placements or the supply of ancillary services) until the position is rectified and/or or may terminate the relevant Contract.
Where you buy additional services from third parties, such as travel insurance, booking accommodation, flights either booked direct with other companies or through our recommendations, you need to check the terms and conditions presented by those third parties. For additional services, you will always pay direct to those third parties the fees as indicated with their services. We will not be liable for any loss or damage you suffer as a result of the provision of services by third parties under any circumstances.
We cannot guarantee continuous or secure access to our Site and we give no representations or warranties (whether express or implied) about the availability of our Site. You warrant that you will not disclose any username or password created by or issued to you to any third party for any purpose.
Where the provision of the accommodation services involve the sending of SMS text messages to you or individuals specified by you, you consent to our use of SMS text messages in communicating with you and you warrant to us that you have obtained the consent of all such individuals to the receipt of those SMS text messages.
You may occupy the property (Property) that we provide for your working holiday and you may make use of the furnishings, kitchen equipment, crockery, glasses, bedding and towels (Contents) as set out in an inventory that you must sign and provide to our representative on your arrival at the Property at the start of your Holiday.
The Property will be available for you from 4:00pm on the day on which you are due to arrive (Arrival Date). On the day you are due to depart (Departure Date), you must vacate the Property by 11:00am. This means that you must remove all your luggage and items of your personal property. If you fail to do so, we may, at our discretion, charge you for an extra day’s accommodation. If your return flight (or other onward travel plans) is much later in the day, we may be able to arrange storage of your luggage but we cannot promise this as facilities vary from resort to resort. Stored luggage is left with us at your risk and you should make sure that any luggage that you leave with us is covered by your insurance just in case of loss or damage.
The Breakages Deposit will be held by us to be applied against the reasonable repair or replacement and cleaning of furnishings, kitchen equipment, crockery, glasses, bedding and towels damaged or soiled, otherwise than by usual wear and tear, during the Holiday by you. The balance of the Breakages Deposit will be returned to you within 21 days of the Departure Date.
We will issue you with one set of keys to the Property on the Arrival Date and you must return them to us no later than 11:00am on the Departure Date. If you lose a key, we will replace it subject to your paying the reasonable cost of having a replacement cut.
Unless indicated to the contrary on our Site or during the Booking process, you will not have to pay gas and electricity consumed on or supplied to the Property during the Holiday. However, where gas and electricity usage is not included, this will be charged as recorded by the gas and electricity meters during the Holiday. We will endeavour to obtain accounts giving details of the costs and charges payable by you to enable them to be deducted from the Breakages Deposit before return of the balance of it to you if they are not paid separately on the Departure Date.
We will remove any items of property and belongings left in the Property after the Departure Date and store those items for a maximum of one month. We will notify you that this has been done by email to the address provided by you during the Booking process. If the items are not collected within one month, we may dispose of the items and you will be liable for the reasonable costs of disposal (and these costs may be deducted from the Breakages Deposit, if we have yet to refund it to you) and if there are any costs remaining they will remain your liability.
We confirm that the furniture and furnishings comply with the local fire safety regulations (if any).
We confirm that the electrical appliances and equipment provided are safe and will not cause danger and that, within the European Union, all electrical appliances and equipment manufactured after 19 January 1997 are marked with the appropriate CE symbol.
We confirm that, where required by local law, a gas safety certificate is available for your inspection.
The purpose of the Holidays we arrange is to allow you to earn a living abroad. However, whether you secure employment (or even seek employment at all) is down to you. We will arrange ice-breaker parties and other entertainment, which will give you an opportunity to meet other people living or staying in or around the resort and through which you might find out about job openings. Our in-resort representatives (Reps) will, where practicable, also make introductions for you to local employers with whom we are connected. Our Reps will also give you whatever advice they can on working practices and culture and they will warn you of issues of which we believe you should be aware. However, you accept that our ability to do this is limited and that you will need to make informed choices based on your own research.
In certain circumstances, you may be required to provide a Criminal Records Bureau check to a potential employer and where you require our assistance in carrying this out, you hereby authorise us on your behalf to make the application for you, to store the report received and to disclose it on your behalf to those who require sight of it in order to process your placement application. We will charge you for the provision of this service in advance at our standard rates, as amended from time to time.
You warrant that you are the holder of a passport that is valid currently, for the proposed duration of your placement and for a period of no less than 6 calendar months following your return. You acknowledge that should you fail to adhere to these requirements, you may be refused access to your destination country or any countries through which you must travel to reach your destination. Where your Holiday so requires, you warrant that you are the holder of a full UK driving licence, and that your licence is unendorsed where that requirement is made in the conditions imposed by any third party upon whom your Booking depends. You agree to produce these documents for examination by our Reps (or by us, as applicable) on demand.
Where indicated, we may be able to assist you to obtain any necessary visas where required. For certain countries, it is necessary for us to make these arrangements through a locally based agent and in such cases, you authorise us to do so on your behalf. Services provided in relation to visa and similar clearance will be charged at our standard rates as amended from time to time and as detailed on our site. Such charges will not include official fees save where reference is clearly made to the contrary. It is your responsibility to ensure that the visa or clearance that you are given is appropriate to the nature of your Holiday and you should do this before you travel.
If you are an EU national and the Holiday you have booked is to take place within the EU, you will not have to concern yourself with work permits and such like, but in every other circumstance, you will need to check the position. If you are NOT an EU national, just because you have the right to reside and study or work in the UK does not necessarily mean you will have similar rights in other EU states. This may mean that you require a work permit or some form of restricted visa rather than a tourist visa. We will not be liable for any shortcoming in your official arrangements save in respect of any fraud or fraudulent misrepresentation on our part.
PROVISION OF THE SERVICES
You make an offer to us to engage us in the provision of the Services when you:
accept these Terms on our site;
upload all details required for the provision by us of the Services;
make payment in accordance with these Terms.
A contract in relation to the provision of the Services will be formed between you and us on the basis of these Terms when we email you with acceptance of your offer to engage us in the provision of the Services. Certain ancillary services arranged by us on your behalf may be supplied by third parties and will be subject to the terms and conditions applied by those third party providers.
We are not registered with the Financial Services Authority (FSA), so we are not in a position to provide financial advice or to sell financial products. However, we strongly recommend that you arrange a suitable insurance policy before you depart for your placement, which as a minimum should provide cover for your baggage, medical attention and expenses and, if necessary, repatriation. For some visas, it is a requirement to show proof of health and travel insurance. Policies recommended by us on our site are those that we have found to provide suitable cover in our experience. However, you are responsible for choosing your insurance policy and you must check the terms of the cover provided.
The Contract will relate only to those Services for which payment has been made or which you are making on an ongoing basis. If you wish us to provide similar Services in future, these will be the subject of further contracts between you and us.
Each Contract shall last for the period during which the relevant fees are paid by you, subject to the rights of termination in clause 8 and as otherwise set out in these Terms.
We may at any time, without notifying you, make any changes to the Services that are necessary to comply with any applicable safety or other statutory requirements whether in the UK or in the jurisdiction where your Holiday is to take place, or which do not materially affect the nature and quality of the Services.
FEES AND PAYMENT
The fees for our Services will be as stated on the Site from time to time, except in cases of obvious error.
Fees are liable to change at any time and are inclusive of Value Added Tax where applicable.
Payment of all Fees in relation to the use of the Services must be made via one of the methods described on the Site (these may change from time to time) at the time your Booking is made or otherwise as stated on the Site. The Booking Deposit cannot be refunded in the event that you wish to cancel or vary your Holiday.
Each guest that books with unchartedzante will be automatically put on a monthly payment plan, Your balance will be split over a period ranging for 4-8 months depending on how long you have remaining until your departure date, correspondence of your payment plan will be sent over to you via email and will be available to view on your account page. If you don’t want to be on a payment plan and wish to just pay your holiday off in your own stages please let us know by emailing email@example.com, this needs to be done 48 hours before your first allotted payment so we can cancel your subscription amount, failure to do so may result in the money been taken and charges being made by your bank. Once you have made the first payment on your payment plan the payment schedule cannot be changed or altered without our agreement, failure to make your payments on your allotted payment date may result in your space being cancelled.
If these payments are not adhered to then you risk losing your place with us. If you are having any problems or need any extra time to make these payments please get in touch as soon as possible to discuss other payment options.
Should your outstanding balance be due within 2 weeks of your departure date, we shall attempt to debit the total remaining balance for your package to ensure that your balance is paid off before you travel.
TERMINATION AND VARIATION
This Agreement may be terminated before the end of the Holiday by us giving you notice in the event that you breach these Terms or because of fire or some other catastrophic event at the Property or because of some other reason that leaves us with no realistic option other than cancelling (or terminating) your Holiday. In the case of termination otherwise than by reason of your default, we shall return to you the appropriate proportion of the Rent attributable to the then unexpired remainder of the Holiday.
Without prejudice to any other right or remedy available to us, we may terminate a Contract or, notwithstanding any previous agreement or arrangement to the contrary, suspend any further Services without liability to you if you:
make any voluntary arrangement with your creditors; or
being an individual or firm, become bankrupt; or
being a company, become subject to an administration order (whether out of court or otherwise), go into liquidation (otherwise than for the purposes of solvent amalgamation or reconstruction) or an encumbrancer takes possession of, or a receiver or administrator is appointed over, any of your property or assets or you cease to trade.
You agree that we shall have no liability to you for any loss you may incur as a result of us taking any action as is set out in this clause 8. Upon termination of a Contract, you may find your access to our Site is restricted.
We will not make any variations to your Holiday or other travel or accommodation arrangements on or after your Departure Date unless it is necessary to do so for reasons beyond our control, in which case we will use reasonable endeavours to make suitable alternative arrangements for you. Should it become necessary to change the accommodation arrangements for your Holiday we will arrange accommodation of equivalent quality in a nearby location. If you do not wish to accept the substitute accommodation, we will refund the Fees to you, less our Variation Fee, as detailed on the Site and as amended from time to time.
We may be able to vary placement, travel or accommodation arrangements prior to your Departure Date, subject to payment by you of our Variation Fee.
Save where expressly provided to the contrary in these Terms, our liability for losses you suffer as a result of us breaking the terms of any Contract is strictly limited to the Fees paid by you in relation to the specific Services you purchased in relation to that Contract.
Save where expressly provided to the contrary in these Terms, we shall not be liable to you by reason of:
any misrepresentation (unless fraudulent);
the breach of any implied warranty, condition or other term;
the breach of any duty at common law;
the breach of these Terms; and/or
the breach of any Contract
for any loss of profit, reputation, opportunity, goodwill, business or anticipated savings or any indirect, special or consequential loss, damages, costs, expenses or other claims (whether caused by the negligence of us, our servants or agents or otherwise) which arise out of or in connection with the provision, late provision of or failure to provide the Services and/or their use by you.
You acknowledge that we are not responsible for your health and safety during your Holiday. When you engage in activities during your Holiday such as, without limitation, driving vehicles or participating in sports of any description, you do so at your own risk.
You acknowledge that as long as any advice and suggestions we make regarding job opportunities, working practices and culture are given in good faith, we will not be liable for any loss or damage that you suffer as a result of following that advice or those suggestions. We will not be liable for incorrect advice given or advice that you feel should have been given but which was not. You accept that it is up to you to verify for yourself the advice we give or suggestions we make and to make your own informed decisions based upon your research.
The limitation of our liability in this clause 9 does not include or limit in any way our liability:
for death or personal injury caused by our negligence;
for fraud or fraudulent misrepresentation; or
for any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.
You will indemnify us in full and on demand against any loss, liability, claim, demand, damages, costs and expenses (including legal and other professional expenses on an indemnity basis) arising out of or in connection with:
your use of the Services;
any breach by you of the Contract, of these Terms or of any applicable law; and/or
any infringement by you of the rights of any third party for which we are made liable or in respect of which we are required to take action (such as hiring lawyers).
You acknowledge that it is your responsibility to receive all necessary vaccinations and inoculations, to make any other medical or health-related preparations required or recommended in order for you to undertake the placement, and to ensure that you are fit and in a suitable physical and mental condition to undertake the placement.
From time to time, the UK Foreign and Commonwealth Office issues travel advice concerning travel to certain countries, particularly in respect of dangers posed to travellers. You acknowledge that it is your responsibility to check this advice and, should you choose to travel notwithstanding any warnings given, you do so at your own risk.
You must behave in an appropriate manner when staying in unchartedzante accommodation. If your behaviour is deemed unacceptable by us, your Rep or hotel management we will take steps at our discretion and you may be evicted from the accommodation. If this happens you will not be liable for a refund as it is assumed that you have agreed to act in an appropriate manner when you make your booking, therefore unacceptable behaviour will be regarded as a breach of these Terms and Conditions on your behalf.
Applicable laws require that some of the information or communications we send to you should be in writing. When using our site, you accept that communication with us will be mainly electronic. We will contact you at our discretion by SMS text message, email or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.
All notices given by you to us must be given to us at firstname.lastname@example.org. We may give notice to you at either the SMS text message number, email or postal address you provide to us when registering with us, or in any of the ways specified in clause 11 above. Notice will be deemed received and properly served immediately when posted on our website, 24 hours after an email or SMS text message is sent, or three days after the date of posting of any letter.
In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an email, that such email was sent to the specified email address of the addressee, and in the case of an SMS text message, that such SMS text message was sent to the specified SMS text message number of the addressee.
Any notice to be served on you during the Holiday under this agreement may be given during the Holiday by delivery through the letterbox or putting under the front door or attaching it to the Property and shall be deemed to have been received upon the expiration of 24 hours after service.
TRANSFER OF RIGHTS AND OBLIGATIONS
Each Contract between you and us is binding on you and us and on our respective successors and assigns.
You may not transfer, assign, charge or otherwise dispose of a Contract, or any of your rights or obligations arising under it, without our prior written consent.
We may transfer, assign, charge, sub-contract or otherwise dispose of a Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract.
EVENTS OUTSIDE OUR CONTROL
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (Force Majeure Event).
A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:
Strikes, lock-outs or other industrial action;
Default of third party suppliers or subcontractors;
Where you have requested delivery of Deliverables by text message, the failure of a text message provider to deliver a text message (other than a failure due to non-payment by us of the text message fee);
Public or private telecommunications network failure;
Email delivery system failure;
The acts, decrees, legislation, regulations or restrictions of any government.
If we fail, at any time during the term of a Contract, to insist upon strict performance of any of your obligations under the Contract or any of these Terms, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations.
A waiver by us of any default shall not constitute a waiver of any subsequent default.
No waiver by us of any of these Terms shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing in a manner provided for under these Terms.
If any of these Terms or any provisions of a Contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.
These Terms and any document expressly referred to in them represent the entire agreement between us in relation to the subject matter of any Contract and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing.
The following documents are part of these Terms:
We each acknowledge that, in entering into a Contract, neither of us has relied on any representation, undertaking or promise given by the other or be implied from anything said or written in negotiations between us prior to such Contract except as expressly stated in these Terms.
Neither of us shall have any remedy in respect of any untrue statement made by the other, whether orally or in writing, prior to the date of any Contract (unless such untrue statement was made fraudulently) and the other party’s only remedy shall be for breach of contract as provided in these Terms.
OUR RIGHT TO VARY THESE TERMS
We have the right to revise and amend these Terms from time to time.
Where we are required to make changes to our policies, terms and conditions or other documents by law, you will be subject to those changes even if they are made after you have made your booking. Apart from that, your booking is made subject to the policies and terms and conditions in force at the time that your order for Services from us is accepted by us.
THIRD PARTY RIGHTS
A person who is not a party to a Contract has no rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of that Contract, but this does not affect any right or remedy of a third party which exists or is available apart from that Act.
LAW AND JURISDICTION
All Contracts made under these Terms are governed by English law. Any dispute arising from, or related to, such Contracts shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.
Sometimes your plans may have to change. Things happen, disaster strikes, opportunities arise and as a result, you may have to cancel your working holiday.
We appreciate that but on the other hand, we are not a travel agency. The accommodation we offer will not be supplied to you by a third party. It is accommodation that we have rented and which we are going to sub-let to you. Accordingly, it’s not a matter of us simply contacting the landlord in question to cancel your accommodation. We would have to find somebody else to rent it to or we will be significantly out of pocket.
So if you need to cancel, please let us know as soon as possible. We will give you a refund on the following basis.
If you have paid £250 off your balance or less no refund will be given. Any payment over £250, you will be refunded 50% of the extra amount e.g. £300 is paid, you will receive 50% of the £50 extra payment, giving you a refund of £25 in total. If you cancel less than 90 days prior to your original departure date no refund will be given. If it becomes necessary for us to cancel your working holiday, we will refund all the money that you’ve paid to us. From time to time we have special discounted deposit prices. After booking your space with us should you wish to make any changes to your booking, you will be liable to pay an admin fee of £39. This includes cancelling your space with us and will be processed automatically when you amend or cancel your booking.